At apotheek-centrum.nl, customer satisfaction is our priority. We understand that sometimes a product may not meet your expectations, and we are committed to providing a fair and transparent refund process. Please review our refund policy below for details on how to request a refund.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The product must be unused and in its original packaging.
- The refund request must be made within 30 days of the purchase date.
- Proof of purchase (such as an order number or receipt) must be provided.
- Refunds are only available for products purchased directly from apotheek-centrum.nl.
2. Non-Refundable Items
Certain items are not eligible for refunds, including:
- Products that have been used, opened, or tampered with.
- Products that are purchased on clearance or during promotional sales.
- Gift cards or promotional vouchers.
3. How to Request a Refund
If you meet the refund eligibility criteria, you can request a refund by following these steps:
- Contact Us: Send an email to info@apotheek-centrum.nl with your order number, details of the product(s), and the reason for your refund request.
- Wait for Confirmation: Once we receive your refund request, we will review it and notify you via email within 5 business days whether your refund has been approved or denied.
- Return the Product: If your refund is approved, you will be required to return the product to our designated return address. Shipping costs for the return are the responsibility of the customer.
- Receive Your Refund: Once we receive the returned product and verify its condition, your refund will be processed. Refunds will be issued to the original payment method within 7-10 business days.
4. Late or Missing Refunds
If you have not received your refund after the specified time frame, please take the following steps:
- Check your bank account or credit card statement: It may take some time for the refund to appear, depending on your payment provider’s processing times.
- Contact your bank or credit card provider: There may be a delay before the refund is officially posted.
- Contact us: If you’ve completed the above steps and still have not received your refund, email us at info@apotheek-centrum.nl, and we will assist you further.
5. Exchanges
If you receive a defective or damaged product, we will exchange it for a new one. Please contact us at info@apotheek-centrum.nl within 30 days of receiving the product, and we will arrange for a replacement to be sent to you.
6. Shipping Costs
Shipping costs for returning products are the responsibility of the customer unless the product was defective or damaged upon arrival. Original shipping fees are non-refundable.
7. Changes to This Policy
We may update this Refund Policy from time to time to reflect changes in our business practices or legal requirements. The “Last Updated” date will be revised accordingly.
Contact Us
If you have any questions about this Refund Policy or need assistance with your return, please contact us:
Email: info@apotheek-centrum.nl
Website: www.apotheek-centrum.nl
This Refund Policy clearly outlines your process and terms, helping to ensure transparency and customer trust.